Currently, I spend my days working in the cafe's dining area. What I envision for the future is a small place where dining and music coexist. A place where there's a cafe, a live house, and where both I and others can sing—. This has been a gentle dream I've held since long ago. While keeping my feet on the ground, I shared the contours of this dream.
Q&A Interview
Please tell us about your current job.
I work at a cafe. They have coffee, tea, cakes, and also some lunch options. I'm in charge of the dining area. Yeah, and also handling the cash register and washing dishes, pretty much everything.
What prompted you to start working at a cafe?
I've always liked cafes and used to work in one before. There was a bit of a break, but I thought I'd like to do it again. I like being able to work in a place where I can also relax, a laid-back cafe. I like the idea of working there and also being able to enjoy it as a customer.
What kind of cafe attracts you?
I like places where I can go to relax and unwind when I'm tired, somewhere quiet and calm. There are cafes that are always busy, but I prefer ones where you can take it easy. As someone who works there, I want customers to relax too. It can be busy and tough when I'm working, but I still want them to feel at ease.
What's the most challenging mistake or incident you've had?
In the beginning, I'd drop things I was carrying. Especially at first. But customers were usually kind and didn't get angry, so I gradually got used to it. Recently, it doesn't happen much. The toughest time was when I dropped a tall parfait. It was expensive, and I just spilled it when I was placing it down. That was the worst. But the customer, a middle school girl, was really nice and didn't get mad at all.
What do you focus on in customer service?
I pay attention to whether customers are relaxing and enjoying themselves, or if there's something they need. If they're out of water or want something, they'll definitely give you a look. So, I try to be aware of that. I don't stare at them constantly, but I do have a habit of glancing around. You never know when someone might need something, so it's good to be prepared.
Do you have any aspirations to be on the making side or own a cafe?
I'm interested in being a pastry chef, but I don't have the time to study for it. I don't make desserts at home; I buy them. I love parfaits too. I learned how to make them at work and used to make them for my family. I'd love to have my own place someday, even if it's just a small one.
What customer reactions make you happy?
Seeing them say it's delicious or seeing their happy faces, especially kids, but everyone really. I love watching food shows, so I pay a lot of attention to those reactions. When they're happy, I think, 'Good, I'm glad,' and it makes me feel relieved too.
What made you start liking cafes?
I think it started when I went to a lot of retro cafes with my dad. Those places were great. On weekends when my mom wasn't around, I'd cook like I was the mom and serve dessert or coffee at 3 PM. I liked seeing that. We'd use really nice plates and special cups. I think that's where my love for cafes started. Whether it was because I was told to serve or I did it myself, I don't really remember since it was when I was in elementary school, but I think I just liked that time.
Are there any tasks you find particularly challenging?
Cleaning up is probably the toughest. I think that's true for any food service place. The cleanup is a big deal. We have to clean everything and deal with leftovers too. All of that is part of working in food service. The bigger the place, the more there is to clean up. I worked at a big chain once, and the amount of leftovers was huge. I think it would be really tough to do that every day.
Do you ever get confused when operating the cash register or handling payments?
I actually just learned how to use a smartphone cash register recently, so before that, I had to ask a lot of people. It's tough to learn. With all the new payment methods, like everything being done on phones and no cash, there are a lot of operations. When there's a line, I get a bit flustered. That's something that wasn't an issue before.
Are you interested in becoming a barista?
I think being a barista would be nice, but if I were to focus on that, I'd have to study a lot. Maybe I should go to a specialty coffee shop or get some certifications. But I also like retro-style coffee shops. There's one I know of run by an elderly lady, and her coffee was delicious. I think I have a good sense of taste, even if I'm not an expert.
How do you choose the places you work at?
I usually just go and check out the exterior. I don't always go inside, but I decide based on the atmosphere. It's also about the job details and whether I can adjust my schedule. And whether the cafe's vibe matches mine. I sometimes look at the menu too. What they serve is pretty important to me.
What would you like to try in the future?
I think the best thing would be to turn what I love into my job. There's something else I really want to do, so the cafe is just a stepping stone. Ideally, I'd like to do both. Right now, I'm focusing on the cafe, but I'd like to combine it with my other passion. That's music. I haven't decided which to prioritize yet. I want to sing, and I need to work for a living, but I'd love to work in the music industry. That's my top choice right now, even though I might have to give up the cafe.
What's your ideal type of cafe?
I've thought about it a lot. Ideally, it would be a place that combines food and music. But that requires a lot of things, and I need to prepare for it. I'm not sure how to get started. My dream is to have a cafe with a live music space where I can sing and others can perform too. It doesn't have to be big; even a small place would be fine. I've always had this gentle dream.
Any advice for someone starting to work at a cafe?
You'll meet all kinds of customers, but being in a place where you can create a fun atmosphere for them is pretty great. I think you should definitely give it a try.